Privacy
Who we are
Last updated: 7 October 2026
Caltest Instruments Ltd ("Caltest", "we", "us") is the controller of personal information collected through this website and through our marketing communications. Our registered office is Unit 2 Viceroy Court, Bedford Road, Petersfield, Hampshire, GU32 3LJ. You can contact us about this policy or your personal data at info@caltest.co.uk or on +44 (0)1483 302 700.
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Personal information we collect
We collect personal information when you fill in a contact or enquiry form, request a quotation, subscribe to our email updates, start a live chat, email or phone us, or do business with us. This typically includes your name, company, job title, email address, phone number and the content of your enquiry.
We also collect technical information automatically when you visit the website, including IP address, browser and device type, pages visited and the page that referred you.
Marketing emails and engagement tracking
Our marketing emails are sent through HubSpot. They include technologies that tell us whether an email was delivered and opened, and which links were clicked. Links in our emails also carry campaign identifiers, which allow us to recognise when you visit our website from one of our emails. If you accept marketing cookies on our website, HubSpot's tracking code also lets us see which pages and products you viewed on later visits.
Before October 2026 our emails were sent through Intuit Mailchimp. We keep that account, and the email history in it, until we close it, which we expect to do by the end of 2026.
We use this information to measure which content is useful, to tailor future communications, and so that our team can follow up with relevant help — for example, contacting you about a product or service you have shown interest in. We do this on the basis of our legitimate interest in marketing to and supporting our business customers, or with your consent where the law requires it.
You can opt out of marketing emails at any time using the unsubscribe or preferences link in any email, or by contacting info@caltest.co.uk.
You can also object to engagement tracking and follow-up contact by emailing the same address, and we will stop.
How else we use your information
More generally, we use personal information to:
- administer our website and provide customer services;
- meet legal, regulatory and compliance requirements;
- monitor and analyse the use of any account to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime;
- gather management information to form statistical and trend analysis;
- communicate with you;
- investigate any complaints about this website;
- personalise your experience of this website; and
- contact you about our products and services which we think might be of interest to you (where we have the appropriate permissions to do so)
Website analytics, cookies and data handling
We use Google Analytics to understand how visitors use the website — pages viewed, time on site, and how visitors reached us (including the email campaign identifiers described above). This uses cookies and similar technologies. Analytics data is reported to us in aggregate; we use the email link identifiers described above to connect website visits to individual email subscribers only for the follow-up purposes explained in this policy.
If you accept marketing cookies in our cookie banner, the website also loads HubSpot's tracking code. It sets cookies that recognise your browser when you return and, if you are one of our email contacts or have given us your details, link your visits to your contact record so our team can follow up as described above. HubSpot's tracking code does not load unless you accept marketing cookies, and you can change your choice at any time using the cookie preferences button on the website.
The website also uses cookies that are necessary for it to function, and our live chat (Tidio) sets cookies when used. You can also block or delete cookies through your browser settings at any time; the website will still work, though some features may be limited.
We do not sell personal information. We share it only with service providers who process it on our behalf: HubSpot (email marketing, website tracking and contact management), Intuit Mailchimp (our previous email platform), Salesforce (customer records), Google (analytics), Webflow (website hosting), Tidio (live chat), and providers of business systems such as accounting and delivery services. Some providers process data outside the UK; where they do, transfers are protected by UK-approved safeguards such as adequacy regulations or the UK International Data Transfer Agreement/Addendum. We may also disclose information where required by law.
We keep personal information only as long as needed for the purposes above: enquiry and customer records for as long as we have an active relationship and for a reasonable period afterwards; marketing data until you unsubscribe or after a prolonged period of inactivity; and accounting records for the periods required by law.
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss or misuse, and we limit access to those who need it.
Your rights and changes to this policy
Under the UK GDPR you have the right to access your personal information, to have it corrected or erased, to restrict or object to its processing (including objecting to direct marketing and the engagement tracking described above), and to data portability. To exercise any of these rights, contact sales@caltest.co.uk.
You also have the right to complain to the Information Commissioner's Office (ico.org.uk).
We may update this policy from time to time. The latest version will always be published on this page with the date it was last updated.
